Salary: £45,000 - 50,000 per year Requirements: We require 2 years of experience in customer support, customer success, or educational content. We require strong communication, problem-solving, and organizational skills. We require experience with Microsoft 365/SharePoint. We require an accounting background or experience with accounting software/workpapers. We consider SaaS experience, content performance tracking, or UX knowledge a bonus. Responsibilities: We respond to customer inquiries via chat, email, and ticketing systems. We troubleshoot product issues and escalate them when needed. We create and update help articles and tutorials. We analyse user behaviour and support Customer Success using Gainsight. We collect customer feedback to help improve our product and user experience. Technologies: Support Microsoft 365 SharePoint Office 365 UX UI Design More: We are a fast-growing company providing a SaaS solution for accounting teams, and we are looking for a Software Support Specialist with an accounting background to support our users. This is a fully remote role with competitive pay and benefits, and it offers the opportunity to shape customer experience and content strategy. You will join a supportive, collaborative team making an impact in the accounting industry. last updated 22 week of 2026