Job Description
Join Our Team as a Real Time & Allocation Manager
Location: Chesterfield, Derbyshire
Are you analytical, detail-driven, and passionate about improving how things work? Would you like to be part of an exciting, growing, award-winning pensions business that is transforming client onboarding? If so, we want to hear from you! Due to continued growth, Brightwell is looking for experienced professionals to support our Member Services Onboarding team. You’ll work at the heart of high-impact projects, helping to shape smooth, efficient transitions for new clients and deliver exceptional experiences from day one.
What you’ll do:
1. Agree tactical workload priorities (daily / weekly) with operational leadership team and produce daily resource and performance plans with workload priorities, allocation and resource availability to achieve agreed member service level targets.
2. Allocate work to operational staff based on tactical priorities and resource availability.Maintain close contact with operational teams throughout each day to seek feedback on own activities and to address any issues or concerns with workload.
3. Manage the operational capacity plans in real-time to match resource to demand across front and back office operational activities, driving productiv...