Job Introduction
Pentagon Motor Group has an exciting opportunity for a Retail Service Advisor to join their successful Nottingham Volkswagen Van Centre team.
Who are we looking for?
* Take pride in delivering excellent customer service
* Enjoy working in a fast-paced environment
* Thrive in a team setting
Benefits
Joining Pentagon from Day 1 grants access to a comprehensive benefits package, including:
* 30 days holiday per year (including Bank Holidays), increasing with service
* Recommend a Friend Scheme
* Discounted days out with family and friends
* Retail discounts on shopping and dining
* Fully funded, nationally recognized qualifications
* Manufacturer-specific training
* Salary Finance
* 24/7 Employee Assistance Programme and Mental Health First Aiders
* Team member pension scheme contributions
* Customer referral payments for friends & family
* Product and service discounts for family and friends
Role Responsibilities
* Greeting customers and providing exceptional service from the start
* Engaging with customers face-to-face, via phone and email to understand and advise on their needs
* Managing Service/MOT Planners and Workshop Loading, advising on vehicle schedules
* Handling customer vehicle receipt and handover, including courtesy vehicles
* Admin duties such as pre-populating job cards
* Updating customers on vehicle status and coordinating further actions
Working Hours
Details to be discussed in Week 1 and Week 2.
Candidate Requirements
* Experience in face-to-face customer service
* Experience in a busy office environment
* Exceptional customer service skills in line with manufacturer standards
* Ability to handle difficult situations calmly
* Excellent communication skills
* Confidence, resilience, and professionalism
* Upselling skills
* Organizational and administrative skills
* Willingness to learn and develop
* Team player mentality
Motor Trade Aftersales experience is a plus.
Why Join Us?
Discover more about a career with Pentagon Motor Group on our website: https://www.pentagon-group.co.uk/recruitment
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