Shields Talent are working exclusively with a charity based in Edinburgh that are looking for a Product Manager to join their team. The successful candidate will lead the design, development, and continuous improvement of digital products and services, ensuring they meet user needs, align with organisational strategy, deliver measurable impact, and build internal digital capability.
This is a really exciting opportunity for someone who would like to work with a fantastic team doing lots of great things in the digital space within the charity sector. The successful candidate will play a pivotal role in the delivery of the digital roadmap by shaping product vision, coordinating delivery across internal teams and external partners, and ensuring digital services are user-centered, accessible, and integrated within the wider digital ecosystem.
Job Details
* Product Manager (24-month FTC)
* Salary - up to £46k
* Location - Edinburgh
* Work conditions - Hybrid with one day onsite, sometimes more onsite required for important meetings etc (32.5 hour week over 5 days)
* Pension scheme & Life Assurance (plus more benefits)
* 36 days holiday (inclusive of public holidays), this increases with length of service
* Must have Right to Work in the UK as sponsorship isn't available for this role
Candidate Requirements
* Proven experience leading digital product or service development projects
* Experience managing supplier relationships and digital delivery partnerships
* Background in user-centered design, research, or service co-production
* Experience integrating digital systems such as CRM, CMS, LMS and data platforms
* Track record of improving organisational digital capability and culture
* Excellent leadership and communication skills, with the ability to engage technical and non-technical audiences
* Skilled in agile delivery, product road mapping, and backlog management
* Excellent stakeholder management and negotiation abilities
* Competent in using data and analytics for decision-making and improvement
* Deep understanding of accessibility, usability and digital inclusion principles
Education & Qualifications
* Degree or equivalent experience in a relevant field (e.g. Digital Product Management, Service Design, Computer Science, or related discipline)
* Professional certification or training in Agile Project Management, Product Ownership, or Service Design (desirable)
Candidate Responsibilities
* Define and communicate a clear product vision and roadmap aligned with organisational priorities. Roadmap maintained and reviewed quarterly.
* Ensure all digital products integrate effectively with CRM, data, content, and analytics platforms. Compliance with digital architecture, data protection, and accessibility standards.
* Coordinate digital product sprints, releases, and milestones in partnership with external suppliers and internal stakeholders. Delivery deadlines and milestones achieved on time and within scope.
* Define, monitor, and report on product success metrics such as engagement, reach, and efficiency. Regular insights and reports shared with leadership.
* Lead user research, co-design sessions, and testing activities to ensure digital products meet user needs and accessibility standards. User feedback incorporated into development cycles.
* Act as the bridge between the organisation, service users, and delivery partners, ensuring clear communication and alignment of priorities.
* Champion agile and user-centred working practices across the organisation to strengthen digital maturity and capability.
* Ensure digital products deliver measurable value for organisations’ beneficiaries, partners, and supporters by understanding their needs and translating them into actionable product priorities.
* Provide clear direction, coaching, and support to two team members. Foster a collaborative and high-performing team culture, encouraging professional growth and shared ownership of outcomes. Regular 1:1s, objectives set and reviewed, and strong colleague engagement reflected in feedback.
Interview Process
* Initial Online Screening with Jackie (Recruiter)
* Interview held onsite with the charity including a presentation task with hiring managers
You have the option of submitting your CV via our website, via third party job boards or via email. Your application / CV will be stored on our database of candidates and will be accessible by all the employees at our company. You can update or remove your CV and details at any time by contacting us.
Thank you for taking the time to apply to our job advert, we would ask interested candidates to apply with an updated CV. We aim to come back to you as quickly as we can with an update