Retail Manager - Heart Of Kent Hospice Retail Manager Location: Snodland, Kent, United Kingdom Salary: £26,567 FTE per Annum Employment Type: 6 month Fixed Term Contract Hours: Part time - 21 hours per week, working Monday, Tuesday and Friday 0900 - 1630hrs Reporting to: Area Retail Manager About Heart Of Kent Hospice At Heart Of Kent Hospice, we are dedicated to providing compassionate care and support to individuals and families facing life-limiting illnesses. Our retail operations play a crucial role in funding the vital services we provide to our community. We are currently seeking a passionate and motivated Retail Manager to join our team in Snodland, Kent. This is a fantastic opportunity to contribute to a meaningful cause while developing your leadership skills in a dynamic retail environment. Role Overview As Retail Manager, you will be instrumental in the success of our retail outlets, overseeing day-to-day operations, inspiring your team, and driving sales to maximise fundraising efforts for the hospice. This role requires a hands-on leader who is enthusiastic about retail and committed to making a positive impact in the charity and health sectors. Key Responsibilities Lead and manage the retail team, fostering a positive and productive working environment. Oversee the daily operations of the store, including stock management, visual merchandising, and customer service excellence. Develop and implement sales strategies to meet and exceed targets, ensuring the retail operation contributes effectively to hospice fundraising goals. Maintain high standards of health and safety, ensuring compliance with relevant legislation. Manage budgets, monitor financial performance, and prepare reports for senior management. Build strong relationships with volunteers, staff, and local community partners. Recruit, train, and support staff and volunteers to maximise their potential and contribution. Promote the hospice’s mission and values through all retail activities and customer interactions. Qualifications & Experience Proven experience in retail management, ideally within charity retail, health, nursing, social care, or voluntary sectors. Strong leadership skills with the ability to motivate and develop a diverse team. Excellent organisational and multitasking abilities. Good financial acumen and experience managing budgets and sales targets. Outstanding communication and interpersonal skills. Ability to work independently and as part of a team. Commitment to the values and mission of Heart Of Kent Hospice. Flexible approach to working hours - able to cover occassional weekends, holidays or sickness as needed. Benefits Competitive salary of £26,567 per annum (pro-rated £14,877.52 based on 21 hours per week). Opportunity to make a meaningful difference in your community. Supportive and friendly working environment. Training and development opportunities. Contributory pension scheme. Flexible working arrangements to support work-life balance. How to Apply If you are passionate about retail and want to use your skills to support a vital community service, we would love to hear from you. Please complete the online application in full, outlining your suitability for the role. If you have any queries or questions regarding the role please email recruitment@hokh.org.uk. We are proud to be a Forces Family Friendly employer and hold the Bronze Award within the Armed Forces Covenant Employer Recognition Scheme. We warmly welcome applications from ex‑Armed Forces personnel, reservists, veterans, and military spouses or partners. We are committed to promoting equality, diversity, and inclusive practice across both employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and are dedicated to providing reasonable adjustments to support colleagues to thrive in their roles.