Location: Sandy Balls Holiday Village, Fordingbridge, New Forest
Hours of work: Variable Hours- Fixed Term Contract (MAT Per Hour - Paid Weekly
What we need, in a nutshell
You will be supporting our Holiday Homeowners and delivering delight through various administrative tasks.
Who we are?
Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.
Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: .
What you’ll be doing
You’ll be making sure the owners have everything they need to ensure that the ownership customer experience is delivered to a high standard.
Taking care of all administration tasks to ensure smooth customer service and happy Holiday Homeowners, including:
1. Serving as the primary contact for owners and enquiries within the Holiday Home Sales team
2. Managing job sheets
3. Maintenance coordination and owner communications to ensure a seamless experience
4. Oversee key processes including pass renewals, sublet management, safety certifications, and owner arrival inspections,
5. Fostering owner engagement through event coordination and communications
6. Maintain accurate records and financial reporting to support smooth and compliant operations
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
If you can match the skills, experience and qualities listed below, we’d love to hear from you:
7. Experience in administration and customer service
8. Ability to organise your own time and workload
9. Excellent communication skills, particularly on the telephone
10. Comfortable using IT systems
11. Excellent problem-solving skills and a friendly and helpful attitude
It would be the icing on the cake if you have experience working in a similar role on a holiday park but don’t worry if you haven’t, we can offer training as long as you have the right skills and attitude.
What we can offer you
We look after you with a great range of benefits, including:
12. Awards and Recognition
13. Team events
14. Employee assistant programme
15. On Park Discounts
16. Discounts on Away Resorts Holidays for yourself, friends and family
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all!
We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!