Are you a leader by nature, with a track record of developing and improving your team? Are you passionate about the customer experience, and take satisfaction from working with and improving the lives of older adults, and most vulnerable in the community? If so, we want you at Bromford! As an older people’s service manager you’ll manage a team of around 30 people with 3 direct reports. You’ll be a great relationship builder, working with local authorities, partners and colleagues to develop your service and fulfil our contractual responsibilities. Problem solving skills will be required for escalated incidents or issues, whilst your main focus will be leading your team to provide an excellent service to our customers. To be successful in this role you will be a natural people person with the ability to work closely with other teams such as our neighbourhood coaches, income and lettings. We need someone who has an in-depth knowledge of all aspects of housing and support functions - from customer outcomes to rent collections or community safety and property management. Ideally you will have experience of working with older people and a strong track record of coaching, managing and developing people. The patch you will manage includes Bristol, Cheltenham and Tewkesbury. This role is permanent and full time. You can be based from either our offices in Tewksbury (GL20 8ND) or Chipping Sodbury (BS37 6JX) with travel to and from surrounding areas. Regular home working is available and an enhanced DBS and adult barred list check is required. You will be someone who has: * Experience of managing a front-line customer facing team * Commitment to coaching and developing colleagues * Positive and motivating attitude to get the best from a team of people where you have both direct and indirect line management responsibilities * Excellent communication skills * Experience of building great relationships * Be able to drive and have a full UK driving license If you have previous experience in roles such as an independent living manager, extra care manager, housing manager, supported housing manager, service manager or scheme manager this could be the ideal role for you. Closing date for applications is Tuesday 17 June 2025. Interviews will take place at our Shannon Way office, Tewkesbury