Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Belfast Helpline office.
At the NSPCC, our vision is to end cruelty to all children in the UK. And it's why our Services team never stop sharing our learning, information, advice and support with everyone who needs it.
It's a unique and ambitious mission - join us as a Helpline Practitioner and create work that means the world.
What does the NSPCC Helpline do?
We are a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.
Our priority is to empower the public to ensure children and young people are protected from harm. Using empathy and sensitivity, you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. You will encourage and support them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves. You will take ownership of each contact you take and you will be responsible for assessing the risk and liaising with our external child protection partners (including Children's Service and police), as necessary, to ensure prompt and effective action is taken to minimise the risk to any child.
What are the expected shifts at the NSPCC Helpline?
The Helpline operates a hybrid-working model, with an option that one in three weeks is worked from home; these will be a mix of day and evening shifts. The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-10pm on weekdays and 8am-7pm on weekends. This also includes working weekends and bank holidays.
Our people are at the heart of everything we do, they are the reason we can keep working to protect children and prevent abuse. So, to ensure our employees feel happy, supported, and valued, we offer a range of fantastic benefits. Your salary is reviewed every year to ensure it's at least comparable with the UK's top 5 charities
You are entitled to 29 days annual leave, plus bank holidays (if you work full-time). We match your pension contributions up to 7%
You have access to our online discount portal with over 3,000 discounts & offers
You have access to our Wellness Hub which provides tools to support your wellbeing (Employee Assistance Programme, emotional resilience training, mindfulness resources and more!)
Have a qualification from a safeguarding field such as social care, health, education, law enforcement, youth justice, youth work or counselling AND post-qualification experience of working in a role where you have had a level of responsibility for safeguarding children or families.
Have up-to-date knowledge of child protection legislation and practical experience of safeguarding and child welfare issues.
Meet demanding targets in a fast-paced environment, where self-discipline and the ability to work quickly are as essential to enable us to effectively deliver a child focused service that positively impacts on the lives of children and families.
You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. The NSPCC is committed to equality and diversity and wants to attract a range of talented people. Optional telephone call to shortlisted candidates to provide an opportunity to discuss the role further: Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date.