HV Infrastructure Operations Manager
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Milford RES is recruiting on behalf of a leading organisation within the High Voltage (HV) private power networks sector. We are seeking an experienced HV Infrastructure Operations Manager to lead the safe, compliant and efficient delivery of high-quality HV network services.
The Role
The Operations Manager will oversee field service teams and ensure reliable, technically excellent service delivery across a portfolio of High Voltage private power networks. This role is responsible for operational performance, safety compliance, customer satisfaction, and continuous improvement across HV maintenance and response activities.
The position plays a key role in maintaining operational resilience while supporting the continued growth and reputation of the organisation within the HV network services market.
Key Responsibilities
Operational Leadership
* Lead and coordinate the daily activities of HV service teams including SAPs, engineers, and field technicians.
* Ensure compliance with HV safety rules, switching protocols, and relevant statutory and industry standards.
* Plan and allocate resources effectively to support planned maintenance, fault response, service delivery, and project activities.
* Oversee incident response and network restoration activities, ensuring safe and efficient outcomes.
Service Delivery & Performance
* Drive high standards across HV maintenance, inspection, testing, and emergency response services.
* Monitor key performance indicators including SLA compliance, response times, system availability, customer satisfaction, and first-time fix rates.
* Ensure accurate job planning, scheduling, and reporting through operational systems.
* Conduct service performance reviews and identify opportunities to improve network reliability and reduce unplanned outages.
Safety, Compliance & Quality
* Promote a strong safety culture across all operations.
* Ensure full compliance with health & safety legislation and internal safety management systems.
* Maintain HV authorisations, competency frameworks, and training requirements across the team.
* Support incident and near-miss investigations, ensuring root causes are identified and corrective actions implemented.
* Ensure all work meets required quality standards including relevant BS standards and customer requirements.
Customer & Stakeholder Management
* Act as the operational point of contact for key customers.
* Provide performance updates, technical insights, and operational reporting to customers and internal stakeholders.
* Manage service escalations proactively and ensure timely resolution of operational issues.
People Leadership & Development
* Lead, mentor, and support HV operational teams to drive engagement and performance.
* Manage training programmes, authorisations, and succession planning for critical HV roles.
* Conduct performance reviews, coaching sessions, and competency assessments.
* Foster a culture of collaboration, accountability, and continuous improvement.
Commercial & Financial Management
* Provide operational input to support bids, proposals, and contract renewals.
* Manage operational budgets and support cost control initiatives.
* Ensure accurate recording of labour, materials, and operational costs.
* Identify opportunities for service improvements, operational efficiencies, and additional service offerings.
About You
Qualifications
* HNC/HND (or higher) in Electrical Engineering or equivalent industry experience.
* Senior Authorised Person (SAP) status or previous HV authorisation desirable.
* IOSH or NEBOSH qualification preferred.
* Full UK driving licence.
Technical Experience
* Extensive experience working with High Voltage networks (11kV 66kV).
* Strong knowledge of HV switching procedures, network operations, and safety rules.
* Experience managing field service teams within a safety-critical environment.
* Understanding of DNO/IDNO standards, maintenance regimes, and compliance requirements for private networks.
Leadership Skills
* Proven experience leading and motivating technical teams.
* Strong organisational, resource planning, and decision-making skills.
* Experience working in customer-facing service or contractual environments. xxuwjjq
If youre interested in learning more about this opportunity, please contact Milford RES for a confidential discussion or submit you CV by clicking below.