Overview
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. Our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture with structured training opportunities and regular social events.
Perks that Power Your Journey
* Annual Salary up to £25k
* Company annual bonus scheme
* 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
* Private Medical Insurance with Vitality Health
* Access to The Grid, our employee engagement and rewards platform
* Life Insurance policy, providing coverage at four times your salary
* Employee Assistance Programme offering confidential support and guidance
* Complimentary snacks, drinks, and lunch options in our office
* Salary sacrifice pension scheme with employer matching up to 4%
* In-house learning and development team to nurture talent
* Refer a friend scheme (up to £500) and regular team and company events
Role: Recoveries Advisor
Responsibilities
* Identify customer accounts in arrears and determine appropriate actions to prevent further collections activity
* Contact customers by phone, email, or letter to notify overdue balances and discuss options to avoid service interruption
* Negotiate repayment plans and guide customers on financial assistance programs, ensuring understanding of billing and consequences of non-payment
* Manage disconnection processes for unpaid accounts in compliance with legal and regulatory requirements; ensure timely reconnection after payment or agreement
* Escalate high-risk or sensitive cases to senior management or external agencies as required
* Maintain accurate records of customer interactions and actions taken, in line with regulatory and internal procedures
* Collaborate with collections, billing, and customer service teams to coordinate disconnections, reconnections, and payment resolution
Qualifications and Skills
* Previous experience in collections or credit control, ideally within utilities or similar sectors
* Strong interpersonal and written communication skills for sensitive customer interactions
* Ability to negotiate payment plans and other solutions with customers facing financial difficulties
* Strong problem-solving skills for handling complex customer situations
* Understanding of industry regulations related to disconnections and payment practices (desirable)
* High level of accuracy in documenting customer interactions and managing sensitive information
* Ability to manage multiple accounts and ensure timely follow-up
Additional Information
We are an equal opportunity employer and welcome applications from all backgrounds. If you have any individual requirements to support your recruitment experience, please let us know so we can assist.
Typical Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Consulting
* Industries: Business Consulting and Services
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