And Teamwork.We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
As the Business Development Manager, you will be the subject matter expert for Order Management Solutions (OMS), working in partnership with DHL Sales to enable the OMS product to support our growth and EBIT targets.
Key Responsibilities:
1. Deliver business development and revenue growth for Order Management Solutions in both the UK and European markets.
2. Identify and pursue strategic opportunities with new clients.
3. Develop retention, upsell, and cross-sell strategies with existing customers.
4. Collaborate with internal teams to tailor solutions that meet client needs.
5. Maintain strong relationships with key stakeholders and decision-makers.
6. Monitor market trends and competitor activity to inform business strategy of future needs.
7. Represent DHL professionally at industry events and client meetings.
8. Ensure all interactions are compliant with DPDHL Code of Conduct and other compliance requirements, e.g., anti-corruption.
9. Contribute to the First Choice continuous improvement program, focusing on international parcel delivery, e-commerce shipping, fulfillment solutions, and global transport modes.
Our culture is focused on personal commitment—to our customers, colleagues, communities, and the environment. We reward excellent work and nurture our employees' talents, enabling career development across various areas and countries.
We are committed to creating a respectful workplace focused on results. We hire talented people from all backgrounds—irrespective of gender, disability, nationality, ethnicity, social background, religion, age, or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Additional Responsibilities
* Customer obsession—translate services into compelling Service, Value, and Commercial propositions.
* Manage relationships—create trusting customer relationships at all levels to drive growth and service excellence.
* Effective communication—manage stakeholder engagement and keep them informed of progress.
* Problem-solving—develop solutions that surpass competitors’ capabilities.
* Intercultural competence—collaborate effectively across European markets and cultures, adapting communication accordingly.
About DHL Global Forwarding
DHL Global Forwarding (DGF) is part of the DHL Group, employing over 580,000 people worldwide. DGF has around 31,000 freight forwarding experts in more than 190 countries, with approximately 1,000 based in the UK across 15 sites. We are specialists in Air, Ocean, and Rail Freight, shipping everything from unique items to critical medicines and luxury cars. We partner with global sporting events, movies, and music tours.
Our people are central to our success. We support their development through initiatives like Certified International Forwarder (CIF). Our values—Passion, Entrepreneurship, Excellence—guide our work.
Legal and Working Conditions
Due to regulatory requirements by the Civil Aviation Authority (CAA), all new hires must provide a full 5-year employment history and undergo a criminal record check. The role entails 37.5 hours per week, with occasional UK holiday work aligned with customer needs. The position is based in Ryton-on-Dunsmore, Coventry, with regional UK and European travel expected.
Application Process and Benefits
If interested, please apply with your CV outlining your relevant experience. We offer a competitive salary, generous holiday entitlement, participation in an Employee Incentive Bonus Scheme, pension with life assurance, wellbeing programs, and various voluntary benefits such as retail discounts, gym memberships, and more. We also prioritize internal promotion and professional development opportunities.
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