Senior Operations Manager
We have a great new opportunity for a Senior Operations Manager to join our Pensions Administration team. This is a full‑time, permanent role that can be based in our London, Liverpool, Leeds, Guildford, Cheltenham, Bristol, Birmingham or Amersham offices working on a hybrid basis.
Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.
A snapshot of your day
* Overseeing the day‑to‑day operation of Pension Administration Change Team services and acting as Line Manager for Project Managers, Business Analysts and Project Support roles.
* Managing, organising and motivating the team to provide a quality service, making sure service standards are met and control procedures are followed.
* Playing a significant role in short‑to‑medium term planning; adapting plans and priorities to address resource issues and operational challenges, considering the wider change deliverables and managing expectations.
* Having input into the longer‑term planning of resourcing and system developments to ensure they match future change needs and support business development opportunities.
* Identifying and providing solutions to complex problems.
* Managing operational issues and conflicts, removing barriers, communicating with stakeholders and escalating when required.
We would love to hear from you if you have
* Financial services experience is essential.
* Strong leadership capabilities and a good communicator.
What's in it for you
* Competitive discretionary annual bonus.
* Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading.
* A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, sports allowance (we pay up to 50% of your gym/sports membership up to £50 per month), travel insurance, paid volunteering and a broad range of retailer discounts.
Happy to talk flexible working.
Accessibility
We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please contact us.
Recruitment agencies
We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to careers@barnett-waddingham.co.uk.
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