Location:Edinburgh
Life on the team
As a Inside Sales/Customer Executive, youll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc.
Youll be at the heart of customer operations connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, youll help put the customer at the centre of decision making while supporting profitable sales growth.
This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation.
What youll do
Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
Manage customer deployment schedules and issue call off instructions
Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
Make pricing and margin decisions in line with the pricing strategy and commercial objectives
Coordinate the quotation and order management process
Ensure delivery to customer SLAs
Co-ordinate the resolution of customer/account queries promptly
Suggest and implement improvement actions
Identifiy and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What youll need
2+ years of experience in an internal sales department, dealing with large or medium sized customers
Commercial or commercial technical training
Commercial awareness, ability to make margin decisions and quotations
Ability to work effectively in a fast paced environment
Organisational skills, reliability, and strong sense of responsibility
Excellent communication and relationship building skills
Ability to articulate customer needs and deliver consistent, high quality service
Collaborative mindset with a willingness to share knowledge and contribute to team success
Experience or strong interest in tech industry
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