Job Title: Area Sales Support Manager – EE Mobile Franchise (Multi-site) - London, Buckinghamshire, Kent and Surrey
Department: Sales / Franchise Operations
Location: Field-Based (Regional Travel Required)
Reports To: Regional Sales Manager / Franchise Director
Salary: Competitive + Bonus + Benefits
About Visiontek
Visiontek is a trusted and rapidly growing EE Mobile Franchise partner, operating a successful network of EE-branded retail stores across the UK. As a franchisee, we deliver the same high standards and customer experience expected of the EE brand, while offering a unique and agile working environment with local leadership and growth opportunities.
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Role Overview
We’re looking for a motivated and results-oriented Area Sales Support Manager to support the performance and growth of multiple Visiontek-operated EE retail franchise stores across London, Buckinghamshire, Kent, and Surrey. As a key figure within our franchise operations team, you’ll help drive commercial success, ensure operational compliance, and cultivate a high-performance culture across all locations.
You’ll act as a vital link between store teams, Visiontek’s franchise leadership, and EE’s corporate functions, ensuring alignment on strategic goals and consistent delivery of exceptional service.
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Key Responsibilities
Sales & Commercial Performance
• Drive performance across multiple Visiontek stores by supporting teams in achieving KPIs including sales targets, conversion rates, and customer satisfaction.
• Analyse store-level data to identify opportunities and execute improvement strategies.
• Implement and support EE’s national campaigns and promotions at a local level.
Operational Excellence
• Ensure operational consistency and compliance across all Visiontek franchise locations in line with EE’s standards.
• Conduct regular site visits to coach staff, audit performance, and share best practices.
• Resolve day-to-day issues through proactive coordination with Visiontek’s internal teams and EE’s support network.
People Development & Team Support
• Provide hands-on leadership and mentoring to store managers and frontline staff.
• Support recruitment, onboarding, and training of new hires to maintain consistent service delivery.
• Foster a sales-driven, customer-focused culture that rewards achievement and encourages development.
Franchise Partner Collaboration
• Work closely with Visiontek’s franchise leadership to align local business goals with EE’s national strategy.
• Act as a communication bridge between Visiontek stores and EE corporate departments.
• Support the execution of Visiontek’s franchise business plans and operational improvements.
Reporting & Administration
• Deliver accurate reports and analysis to Visiontek’s Franchise Director and EE’s Regional Sales Manager.
• Track store performance, actions taken, and follow-ups to ensure continual progress.
• Assist with forecasting, budgeting, and strategic planning activities.
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Key Skills & Experience
• Experience in multi-site retail or franchise operations (telecoms background highly desirable).
• Strong commercial mindset and data-driven decision-making abilities.
• Confident communicator and effective coach with excellent interpersonal skills.
• Highly organised, independent, and adaptable to a fast-paced retail environment.
• Passionate about retail excellence, customer service, and driving growth.
• Competent in Microsoft Office (especially Excel and PowerPoint).
• Full UK driving licence and willingness to travel across the region.
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What We Offer
• Competitive salary with performance-based bonus.
• Company car allowance.
• Staff discounts on EE products and services.
• Clear opportunities for career progression within the Visiontek franchise network.
• Be part of an ambitious and supportive team dedicated to making a difference in mobile retail.