We place customers at the heart of every interaction - listening closely and resolving with care.Are you passionate about delivering exceptional customer service and making a real difference in our customers day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.About the RoleAs a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible.Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.What you'll doReceive a wide range of enquiries from customers, processing and responding to them within set targets, policies and proceduresProgress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM systemBe able to provide reception service, working within set targets, policies and proceduresDevelop a clear understanding of the invoice process and is able to carry out basic payment processingBe prepared to support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangementsWhat we're looking forWe're looking for someone who shares our values and is committed to delivering outstanding customer experiences:* Customer Driven - You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.*Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.* Develop & Learn - You're eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.* Champion Communication - You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.You'll bringGood standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualificationExcellent telephone mannerExperience of Microsoft office, specifically outlook, word and excelPrevious experience in a customer focused environmentProven experience of a CRM management systemDemonstratable ability to plan and prioritise own workloadFor further information on the role, please review the job description attached to the advertWhy join Selwood Housing?At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.Some of our benefits includeCompetitive salaryGenerous holiday entitlementLife assuranceFlexible working opportunitiesCompetitive pensionCycle to work schemeOngoing training and developmentA supportive team environment where your contribution really mattersReady to make every interaction count?Apply today and join a team that values your skills and puts our customers first!Our commitment to Diversity and InclusionAt Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.We may close this vacancy early depending on application volumes, so we encourage early applications.PandoLogic. Keywords: Customer Service Representative, Location: Trowbridge, ENG - BA14 7EE