Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager.
This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
1. Delivering hands-on engineering and technical leadership
2. Acting as the senior escalation point across multiple customer environments
3. Providing hands-on support across Microsoft technologies and core infrastructure
4. Conducting client visits, technical reviews, and solution discussions
5. Defining technical standards and improving service delivery
6. Hiring, onboarding, mentoring, and managing support engineers as the team grows
7. Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications.
You should have experience across:
8. Managed Service Provider environments (essential)
9. Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
10. Networking fundamentals (routing, switching, VLANs, Wi-Fi)
11. Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
12. Supporting multiple client environments with varying requirements
About You
13. Strong technical background within an MSP or multi-client environment
14. Comfortable spending a significant portion of time on client sites
15. Either already managing engineers or ready to step into your first formal management role
16. Confident, credible, and professional when dealing with customers
Why Apply?
17. A genuine opportunity to build and lead an engineering team
18. High level of autonomy and influence
19. Varied, hands-on role with significant customer interaction
20. Supportive, owner-managed MSP with short decision-making lines
21. Clear progression as the business continues to grow
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.