Overview
It Support Engineer – TieTalent
Salary: Up to £37,000 per year
Location: Birmingham (Hybrid working)
Are you experienced in endpoint support and looking to join a dynamic IT team? Here at Khuda Technology we’re seeking a skilled IT Support Engineer to provide Level 2 technical support and help keep our endpoint devices secure and running smoothly.
Responsibilities
* Deliver Level 2 support for endpoint devices including desktops, laptops, and mobile platforms.
* Troubleshoot advanced hardware and software issues across Windows 10/11, macOS, iOS, and Android.
* Manage and maintain endpoint management tools like Microsoft Intune and SCCM.
* Deploy patches, software updates, and packages to keep all endpoints up to date.
* Ensure endpoint security compliance using antivirus, encryption (BitLocker), vulnerability management, and other security tools.
* Work closely with Level 1 Service Desk, providing support and escalating complex issues to Level 3 or vendors when needed.
* Document procedures, configurations, and troubleshooting steps to build a comprehensive knowledge base.
* Participate in projects such as device migrations, upgrades, and automation to improve IT efficiency.
Qualifications
* 3 to 5 years’ experience in endpoint administration or desktop support.
* Strong knowledge of Windows 10/11, macOS, iOS, and Android operating systems.
* Experience with endpoint management platforms, especially Microsoft Intune and SCCM.
* Familiarity with Active Directory, Group Policy, and scripting (PowerShell preferred).
* Understanding of endpoint security tools like Microsoft Defender, BitLocker, WDAC, DLP, and Microsoft Purview.
* UK Security Clearance at BPSS level or above.
* Excellent problem-solving skills and clear communication abilities.
If you’re ready to take your career to the next level and work in a supportive hybrid environment, apply now.
Note: This posting previously included multiple repeated headings and extraneous postings which have been removed to present a focused and compliant description.
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