Location: London (with travel between office sites)
Duration:6-Months
Start Date: ASAP
Work Schedule: Monday–Friday, with occasional evenings/weekends during move phases
Rate: Competitive, based on experience
About the Role: Our client is undertaking a major office relocation project within London and is seeking a skilled Desk Side Support (DSS) professional to join the team. This role is pivotal in ensuring a smooth and efficient transition of all end-user technology and infrastructure. From desktop setups to meeting room AV systems, your expertise will help deliver a seamless experience for all staff during this critical move.
Key Responsibilities Pre-Move Planning & Coordination
* Conduct site assessments and audits of current and new office locations
* Document hardware, software, and peripheral configurations
* Collaborate with Facilities, Network, and Infrastructure teams on logistics
* Participate in planning meetings and contribute technical insights
Physical Setup & Installation
* Unbox, install, and cable desktop hardware (monitors, docks, keyboards, etc.)
* Mount and patch network equipment (switches, access points)
* Label and test network ports and patch panels
* Ensure ergonomic and safe equipment placement at desks
Meeting Room & Collaboration Technology
* Configure and test meeting room AV systems (e.g., Logitech video conferencing)
* Ensure all AV equipment is installed and functioning correctly
* Coordinate with AV vendors, fit-out contractors, and internal teams
User Support & Troubleshooting
* Provide deskside support during and after the move
* Assist users with login, access, and peripheral setup
* Troubleshoot issues with printers, scanners, and shared devices
* Support mobile device connectivity (Wi-Fi, VPN, etc.)
Post-Move Support & Stabilization
* Conduct floor walks to identify and resolve issues
* Deliver white-glove support to executives and key users
* Escalate unresolved issues and update asset inventories
Qualifications & Experience
* Proven experience in IT coordination, ideally in office relocation projects
* Strong knowledge of IT systems, infrastructure, and networking (LAN/WAN, Wi-Fi)
* Hands-on experience with desktop support and hardware troubleshooting
* Excellent communication and interpersonal skills
* Experience working with third-party IT vendors and contractors
* Familiarity with IT asset management and inventory tracking
* Relevant certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft Azure Fundamentals) are a plus
Additional Skills & Attributes
* Strong organizational and multitasking abilities
* Adaptable and calm under pressure in dynamic environments
* Familiarity with ITIL processes (Incident, Problem, Change Management)
* Committed to delivering excellent customer service and user training
Work Conditions
* Based in London with regular travel between current and new office sites
* Some evening or weekend work may be required during move phases
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