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Service desk apprentice

Bracknell
Permanent
Connect44
Service
Posted: 12h ago
Offer description

Main activities and tasks:
1. Manage the process of assessing new applicants accreditation or re-accreditation, enabling them to access telecommunications sites
2. Manage the data and records of new and existing telecommunications engineers and users
3. Issue access cards and provide access to vetting services for certain staff required to access higher security locations
4. Issue temporary loan of keys for certain staff required to access higher security locations/sites
5. Management of data within the Access & Accreditation Portal
6. Receive and process calls and tickets associated to individual/Companies accreditation, access cards or site keys
7. Provide guidance and support to staff on accreditation issues
8. Support the development and maintenance of the accreditation knowledgebase
9. Manage the one-off permit process for unaccredited requesters
10. Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/tea...

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