Are you a natural leader who thrives in busy, lively environments? Do you love delivering great customer service and creating memorable experiences? Ice Leisure Group is looking for an Assistant Duty Manager to join our temporary ice rink team at Willen on Ice this festive season
This is a fantastic opportunity to gain hands-on leadership experience, build transferable skills, and be part of a fun, festive workplace.
Main duties:
* Lead, supervise, and motivate a team of Ice Rink Assistants, ensuring safety and efficiency
* Train new staff on the job
* Deputise for the Duty Manager when required
* Oversee opening and closing procedures
* Monitor and enforce Health & Safety regulations at all times
* Maintain and resurface the ice using the ice resurfacer (training provided)
* Deliver exceptional customer service and resolve guest issues quickly and professionally
* Coordinate school groups, or private bookings
* Assist with till operations
* Support emergency procedures and act as a First Aider when required
* Help maintain a clean, organized, and festive rink environment
* Adapt quickly to unexpected situations (e.g., high footfall, staff absence, or equipment issues)
What We're Looking For
* Supervisory or team lead experience
* Strong problem-solving skills and ability to manage multiple priorities
* Excellent communication and interpersonal skills
* Confident using computers and modern technology
* Flexible availability – evenings, weekends & Christmas holidays
Desirable experience:
* Ice rink operations or ice maintenance experience
* Using rink sound systems
All applicants must be over 18 and eligible to work in the UK.
All applicants must have valid First Aid qualifications or be willing to undertake a course.
Expected hours: 3-4 days a week, overtime hours available
Shift patterns vary depending on the needs of the business, Monday to Friday between 13:30 - 21:00 and weekends between 9:00 am - 21:30. Christmas school holidays every day between 9:00-21:30, closed on Christmas Day.
The successful candidate must be available for shifts during Christmas Holidays, including Christmas Eve, Boxing Day, New Year's Eve, and New Year's Day.
Additional pay:
* Double pay on Christmas Eve and Boxing Day
Job Types: Temporary, Fixed term contract, Zero hours contract
Contract length: 7 weeks
Pay: £13.25 per hour
Benefits:
* Employee discount
* On-site parking
Experience:
* Supervising: 2 years (required)
* Customer service: 2 years (required)
Work Location: In person