An exciting opportunity has arisen for an Engineered Products Team Lead to join our growing team based in Bolton, United Kingdom.
We are diverse by nature and inclusive by choice. We recognize that bright ideas come from all of us. We embrace our different experiences and perspectives to create an inclusive, safe, and innovative culture where everyone has a sense of belonging and purpose. As an employer in a male-centric industry, we promote flexible working to support different working patterns and offer benefits such as a private express room for new mothers and a fertility policy.
Edwards is a corporate partner with InnovateHer, working to encourage more girls into STEM fields.
Reporting to the Engineering Support Manager, the mission of the role is to:
1. Be responsible for the end-to-end process for engineered products & non-standard Liquid Ring Pumps, including enquiries, orders, new product/replacement bareshaft Liquid Ring Pumps, and parts supply for global companies & end users. This includes timely responses to enquiries, pricing, proposals, order processing, and liaising with suppliers.
2. Provide in-depth technical support to customers, group companies, and distributors with instant response and quality service from a single point of contact to maximize Edwards’ opportunities from each customer contact.
3. Lead the Engineered Products Team effectively.
Main Responsibilities
1. Serve as the front-line contact for queries related to Non-Standard Spares, New Build Liquid Ring Pumps, and supply to other product companies, including Bolton. Act as an escalation point for customer care with the goal of increasing sales.
2. Maintain technical knowledge of rotating equipment, especially liquid ring pumps, with experience in vacuum pumps considered an advantage.
3. Exhibit excellent customer interfacing, commercial acumen, and strong administrative and organizational skills, with involvement in technical sales.
4. Provide technical advice on maintenance, spares identification, and support pre- or post-equipment sale.
5. Support growth of the spares business and internal sales, setting margins and maintaining profitability.
6. Manage customer interactions involving approximately 5 product companies, 30 European customer care account handlers, 50 worldwide distributors, all Group companies, and around 2000 English-speaking European customers.
7. Manage functional staff tasks such as BOM creation, parts ordering, delivery, customer queries, and quotations.
8. Support subcontracted production activities related to LRP manufacturing, working closely with the supply chain team to drive production progress and schedule planning.
9. Handle MAPICS/SAP transactions, material requisitions, expediting, customer liaison, and reporting on enquiry/order status within Edwards.
10. Contribute to customer response efforts by dealing directly with customers and providing second-line support to sales/customer teams.
Skills / Experience
1. Degree in a relevant engineering discipline or equivalent practical experience in product support or technical sales.
2. In-depth knowledge of the process industry, oil & gas, and industrial vacuum is advantageous.
3. Strong interpersonal and communication skills, particularly verbal, to build solid relationships with customers and colleagues.
4. Excellent administrative and organizational abilities, with attention to detail for operating sophisticated computerized systems reliably.
5. High personal motivation to succeed.
6. Commercial sensitivity, with the ability to promote trust and integrity in negotiations.
Why come to Edwards:
We offer much more than a job, including:
* Bonus up to 7.5%
* 25 days holiday plus bank holidays
* Cash health plan
* Pension with up to 8% company contribution
* Life assurance of 4x basic salary
* Training, learning, and development opportunities
* Support for formal qualifications and professional growth
* Recognition and reward programs
* Free parking
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Take the next step—apply for the role today.
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