JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery
– Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A RESERVATION AND GROUPS SALES
AGENT AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
When you enter our hotel you will be “wowed” and we aspire
for our guests to be bowled over too by the soul of our stunning property and
authenticity and passion of our Heartist® team and hospitality professionals.
The Reservations team set the tone of what it is like for our guests
to embark on the beginning of their Municipal story with our Heartists®
offering expert guidance to make every touch point meaningful, memorable and
personalised. As a Reservation and Group Sales Agent you will be apt
at listening, efficiently recording and adapting to the changing requirements
and needs of a vast array of clientele ranging from groups, agents,
individuals, families, corporate businesses, bridal parties, VIPs, OTA’s, 3rd
party channels and stakeholders.
Full and Part Time Positions available over 7 days per week
(inclusive of weekends)
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here
are a few of our requirements...
* A
positive can do attitude and welcoming demeanour. To speak with all
guests, agents and 3rd parties in a polite, cheerful, hospitable and
efficient manner, adhering to 5-star, Accor & MGallery brand standards
and required timeframes.
* To
actively work towards the maximisation of the hotel sales and
profitability through familiarisation with and to publicise all services,
room types, event capacity and adaptability, facilities and hotel
promotions offered by the hotel.
* To
be able to present and showcase the hotel to potential clients during
meetings and facility tours.
* Strong
attention to minute details, demonstrating consistency in delivering
accurate information/particulars and clear communication. High
degrees of accuracy in verbal and written communication are pivotal to the
success of each booking and are vital in drawing up contracts and function
sheets that mirror the guest requirements.
* Analytical
and presentation skills. Maintaining statistic and analysis reports,
client details, notes, profiles and company records.
* Adhering
to advance purchase and deposit payment requirements in addition to
ensuring that the daily banking balances. Ensuring all required
routes are followed and payments are posted on all systems correctly.
* To
have excellent teamwork and verbal and written communication skills,
establishing strong relationships over all mediums inclusive of
telephone, email, booking systems and in person meetings.
* 2
years current reservation experience, in a fast-paced hotel reservations
department, ideally Accor branded
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click
here to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH