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Technical Operations Lead - Cyber Security, Hemel Hempstead
Client:
Milestone Technologies, Inc.
Location:
Hemel Hempstead, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm partnering with organizations to scale technology, infrastructure, and services to achieve digital transformation, innovation, and operational agility. With over 25 years of experience, Milestone supports enterprise clients across various sectors, specializing in Application Services, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our culture emphasizes collaboration, inclusivity, and empowering employees to reach their full potential.
Job Overview
We seek a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role manages technical operations, ensuring the integrity, confidentiality, and availability of digital assets through cybersecurity measures. The successful candidate will lead a team and collaborate with global leads and client partners to deliver services in the UK timezone.
This is a 100% remote role based in the UK, with flexible hours to support global operations. The role reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Lead and develop a team of cybersecurity professionals, fostering a collaborative and high-performing environment.
* Design and execute training programs, review tickets, provide feedback, and identify skill gaps.
* Oversee daily technical operations, ensuring compliance with client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Coordinate global initiatives, process development, change management, and reporting.
* Stay updated on investigation types and ensure team skills are current.
* Serve as technical liaison between the client and internal teams, preparing reports and presentations.
* Monitor scheduling, attendance, and legal compliance.
* Escalate performance and morale issues as needed.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years of cybersecurity operations experience.
* At least 5 years of investigator experience in a global enterprise environment.
* Proven leadership of technical teams.
* Knowledge of cybersecurity frameworks (NIST, ISO/IEC 27001, IAM).
* Experience with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR) and cloud technologies.
* Understanding of access control, cloud security, data retention, and encryption.
* Strong problem-solving and communication skills.
* Experience presenting to clients and cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming and forensic investigation.
Compensation
Dependent on experience, skills, certifications, and location.
Our Commitment to Diversity & Inclusion
We aim to create a workplace reflecting our communities, fostering empowerment, equity, and belonging. We provide equal opportunity and reasonable accommodations for all applicants and employees.
We welcome diverse backgrounds, cultures, experiences, and perspectives to our global team.
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