Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you. We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process. If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email, you can to and we will get back to you as soon as possible. FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to. Zen Discover June 2026: Get a Head Start with Zen Internet Do you have an interest in technology and excellent customer service skills? Or do you have an IT qualification but limited IT work experience? If so, we are offering you an opportunity to join us for a programme of free technical training, with the opportunity to join the best broadband technical support team in the industry. Our mission is to identify great potential and provide you with the best chance of securing your new role at Zen Internet. Over the programme, consisting of three days of training and the opportunity to attend an interview for our Technical Support team, we will equip you with new skills and help you build your technical knowledge. Over the course of the week, you will: Learn the basics of broadband, exploring how it works, what can go wrong, and how you can resolve any issues our customers may have. Explore what excellent customer service is all about, learning how to build rapport and provide a premium level of service. Receive interview training, giving you the very best opportunity to secure your new role with Zen. If you're successful, you'll join us as the first technical point of contact for our customers, solving their connectivity problems and providing premium class technical support. Here are the finer details: To join the program, we are looking for individuals with: * Strong customer service experience and an interest in technology. * A strong work ethic. * An understanding of the importance of high-quality customer service. * The ability to learn about new technology quickly. If these apply to you, keep reading! Benefits 2 x Life Assurance Cover, with option to flex upwards 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more. Access to private Medical Healthcare and a Healthcare Cash Plan An extra day off for your birthday Car salary sacrifice scheme Continuous learning and development Discounted Mobile plans Flexible and Hybrid working Free onsite parking Internal coaching and mentoring opportunities Onsite Contemplation and Prayer room Onsite Electric Car Charging points Optional flexible critical illness cover People-friendly policies Recognition awards where we celebrate the most awesome people Retail discounts Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution Six monthly salary reviews Subsidised Nursery fees Subsidised Onsite Restaurant Superfast Free Reliable Broadband Travel Loan and Ride2Work Schemes Two days' paid leave per year for voluntary work