Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
In this role, you will support the seamless coordination of weddings and events from the initial enquiry through to final delivery, acting as a key liaison between our guests and internal hotel teams. You will be responsible for leading on our high profile, VIP weddings and events. Working closely with the Operations team, you will help ensure that every wedding and event is delivered to the highest standards, creating exceptional and memorable experiences for our guests.
Key Responsibilities
Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
Support with completion of event enquiries and client emails in the general Events inbox to ensure all enquiries are actioned on a daily basis and conversion rates are maintained
Prepare and present event proposals, contracts, and pricing in line with hotel revenue strategy
Conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests
Ensure consistent enquiry handling processes are implemented with every call, email, online enquiry and walk-ins
Ensure the booking systems are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed
Take responsibility of all details for bookings, ensuring they are up to date and handed over to the relevant operational departments and to create detailed functions sheets which will support the smooth running of events whilst in-house
Identify areas of upselling opportunities and be proactive in increasing revenue generation for all areas of the business
Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
Build and maintain relationships with clients to drive repeat business
Conduct post-event follow up with clients to gather feedback and support repeat business opportunities
Ensure deposits, payments and final billing are processed in line with company policies
Key Skills, Qualities & Experience
Prior experience in sales & events co-ordination in a hotel or venue is essential
Knowledge and understanding of conference and event sales techniques is essential
A genuine passion for hospitality, luxury service, and event execution
Attention to detail is key and strong sales and communication skills
The successful individual will be confident, self motivated and present a professional persona in all circumstances
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
It is essential to have your own transport and can travel as required
This role will include evening and weekend hours
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
~ Tips typically over £200 per month (£3,400 per year)
~ Complimentary bespoke uniform and chef whites
~ Complimentary meals whilst on duty
~ Refer a Friend bonus - Earn up to £1000
~ Holiday Buy/Sell Scheme
~ Complimentary employee car parking
~ Complimentary state of the art onsite gym - with personal trainer support
~31 days annual leave (including bank holidays) increasing with service
~ Professional development opportunities at all levels
~ Reimbursement on work shoes, sight tests and professional memberships
~ Modern and spacious discounted live in accommodation for eligible roles
~ Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
~ We celebrate success. With an annual awards ceremony as well team events and incentives. xkybehq Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
~ Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
~ Team Member of the Month Awards
~ Discount on Grantley Halls Restaurants, Spa products and Gift Shop
~ Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
~ Cycle to work scheme
~ Access to Stream, allowing you to instantly access your wages
~ Simplyhealth - Health cash plan