Overview
Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!
We are not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we are at the forefront of innovation. We are expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. Due to rapid growth, the Global 4 account management division is looking for an enthusiastic and proactive Account Manager to provide exceptional service to our clients while renewing services and cross-selling our full suite of services.
Responsibilities
* Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with customers.
* Cross-sell and introduce additional services and new platforms to existing customers through our multi-service discount proposal.
* Retain customers by building fantastic relationships.
* Act as a point of contact for account queries with help from our extensive support teams.
* Update customer and service information in the in-house CRM system to determine and track future opportunities.
* Opportunity tracking and pipeline development.
* Keep customers up to date with installations and projects.
* Demonstrate proven experience in telecommunication/IT solution sales.
* Manage and retain accounts while increasing profitability through cross-selling additional services.
Qualifications
* Excellent communication skills.
* Self-motivated and hardworking.
* Enthusiastic, high-energy, and proactive.
* Proven experience of working with and exceeding targets.
* Confident with both telephone and face-to-face interaction with clients.
* Financially and target driven.
About Global 4
Here at Global 4, we love tech and offer a range of services and products to support businesses across the UK. Our vision is to solve customers’ technology challenges by advising and implementing the right solution, always with best-in-class service excellence. We offer solutions from cloud telephony, IT, CCTV & Security, data connectivity, mobiles, and energy.
As a forward-thinking business using the latest technology, we support clients in multiple industry verticals. Our Trustpilot rating sits at near 5 stars, demonstrating exceptional service, with ISO 9001, 14001 and 27001 accreditations backing our internal processes and security. We welcome hundreds of new clients each year, with retention at an all-time high.
Benefits
* 50% off our Broadband & Utility packages, completely free after two years.
* 33 days holiday allowance including bank holidays.
* 5 additional days leave granted based on length of service.
* £250 Bright Ideas Scheme.
* Kudos Employee Recognition Scheme – including Days Out.
* Buy & Sell holiday allowance scheme.
* Death in service benefit.
* Pension scheme.
* Complimentary fresh fruit, tea, and coffee.
* Eye care vouchers.
* Friday fridge.
* Company lunches.
* £1,000 Refer A Friend Scheme.
* Fun incentives.
* Paid charity leave.
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