Provide timely and professional 1st and 2nd line technical support, both remotely and onsite. Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination. Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive). Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads). Support device enrolment and compliance using Microsoft Intune and Microsoft Entra (Azure AD). Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution. Assist the Service Delivery Manager with third-party contract negotiations to maintain efficient vendor relationships. Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal. Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements. Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues. Support mobile device management initiatives and provide end-user training as required. Ensure all IT processes comply with internal policies and industry standards. Assist in the implementation and rollout of new technology solutions.