This Role is Quality Controller & Relief Driver & Polisher
Quality Controller
To inspect vehicles to ensure that the highest standard of workmanship is consistently achieved and to contribute to the production process. To ensure the vehicle is of the correct standard to deliver back to the customer. Key Tasks • To inspect vehicles to ensure that instructions by Estimate/Job Card or from the Workshop Controller have been carried out fully and to the required standard • To manage the valeters • To maintain the quality control and valeting area to AutoTech standards • To detail in writing faults found and trends of failure • To ensure all new parts have been fitted • To report any unseen damage omitted from the Estimate • To report damaged or faulty equipment immediately • To liaise with Workshop Control during final stages of repair process • To attend training programmes as required • To complete reports and documentation clearly and accurately • To attend review and assessment meetings as required • To perform other duties in support of other team members as required
Polisher
Ensure all work is completed safely and complies with retailer, manufacturer and industry standards • Report accurately and correctly all components, materials, consumables and hours used on each vehicle repair, keeping wastage of all materials and consumables to the minimum. Keep work area clean, tidy and free from hazards and ensure the oven is swept and cleaned before vacating • Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility, reporting any concerns to the Bodyshop Manager or to the Health and Safety Officer • Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy • Undertake all other tasks and activities as requested by the Bodyshop Manager
Relief Driver
Objectives • Maximise customer awareness of all available company services • Ensure highest level of customer care and satisfaction • Ensure timely collection and delivery of vehicles • Adhere to daily collection and delivery operations and systems • Maximise additional service, sales and parts opportunities by actively promoting all departments • Encourage positive feedback and ensure completed feedback forms are returned • Complete a final quality inspection recording any required rectification or attention before returning vehicles to customers
Ensure highest level of customer care and satisfaction
Maintain excellent standards of operating controls
To work effectively with the team to ensure the industry-leading high standards
Communication
Assess performance and set personal objectives to include ongoing personal development and skills training
React calmly and effectively in unplanned operational situations
Adhere to company policies
Attend company training initiatives and positively engage with change processes
£15.00 per hour plus benefits