Job Description As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage: Perform support and triage activities for Desk, Wall, and Floor ports. Manage WAP ceiling ports and Equipment Room patching of access switches. Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage. Incident Management: Escalate incidents to the offsite team as required. Assist with on-site diagnostics and resolution activities under the guidance of the offsite team. Vendor Coordination: Triage and log tickets with 3rd party vendors. Network Equipment Installation and Support: Assist with the installation and support of network equipment at customer premises. Ensure service delivery within agreed time scales and company standards, including documentation. Additional Responsibilities: Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.