Overview IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone. We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport. Process Automation Process Automation is a world leading provider of flow control solutions for critical applications across the Energy, Marine and Pharmaceutical markets. Our one big team work fairly and effectively but mostly importantly together to ensure we maintain the foundations that have enabled IMI's success through over 150 years of heritage. IMI Truflo Marine IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal. Business is profitable, with a full order book and primed for significant growth. Role Overview The Account Manager will be responsible for managing and supporting a key set of core customers, sell existing products and services and be responsible for the pricing of all quotations and orders applicable to those managed accounts. Reporting to the Internal Sales Manager, the Account Manager will take responsibility for reaching business targets in accordance with our business plan. This role is of key importance to IMI Truflo Marine and requires a customer centric, sales driven individual who has significant experience of working within a sales/customer service environment within a manufacturing environment. The Account Manager will be an ambassador and role model for IMI Truflo Marine and will act with integrity and in accordance with company policies at all times. Achieve Sales Targets in Line with Forecast Complete and maintain accurate forecasts and bookings to achieve sales targets Actively monitor orders vs customer forecasts Drive the sales process through the Quote to Order stage Achieve an agreed conversion of Quotes to Orders Proactive approach to sales completion Maximise Profitable Sales Growth Apply smart pricing to all quotations Liaise with BDM to ensure that pricing is in accordance with strategy Manage customer expectations through all applicable stages of the sales cycle Maintain accurate records of all quotations Liaise with and support BDM on customer specific projects Regular orderbook reviews to establish GM% Develop Customer Relationships Conduct ongoing customer needs analysis and research of customer requirements Lead Weekly/Monthly Orderbook reviews/Joint Action Plans with customers Conduct regular customer reviews via call, visit or email Update stakeholder mapping for dedicated accounts Maintain accurate records of customer communications Ensure response to the customer is accurate and timely Responsible as first point of escalation for all assigned accounts Provide Technical Support Manage Tasks and Priorities Assist the Internal Sales Manager in terms or reporting, data analysis and day to day management to ensure that KPIs are achieved Assist in the management of tasks and priorities of the Costing Coordinator team including but not limited to raising of quotes, order raising/loading and updates of any related trackers Drive through engineering tickets to ensure a timely resolution Management of applicable departmental SOPs Participate in cross-functional teams to aid with problem solving and internal development. Actively participate in companywide projects as required To carry out any other duties appropriate to this post, as necessary or as required.