We're on the look out for a confident and proactive Customer Service & Sales Coordinator to join our Fuels team, based at Kingstown, Carlisle. This role blends customer service, administration and sales - a perfect opportunity for someone who enjoys building relationships and being at the heart of keeping our business moving. This is a full time role but we are also open to considering part-time working or a job-share arrangement for the right individual. THE JOB The successful candidate will be expected to:- Deliver excellent customer service across inbound and outbound calls, resolving queries first time Proactively contact new, existing, and lapsed customers to generate sales and maximise opportunities Process orders, produce quotations, and manage day-to-day customer administration Work closely with our Fuels Planner and drivers to ensure smooth, timely deliveries Support customers with account queries, liaising with finance where needed Use sales data to identify opportunities and help achieve (and exceed!) targets Build strong, long-term customer relationships to drive retention and repeat business Follow all company policies, including health, safety, and compliance standards SKILLS, EXPERIENCE AND QUALITIES REQUIRED Essential Confident communicator with the ability to build rapport quickly Experience in customer service, sales or similar role Proactive, positive and solutions-focused mindset Strong attention to detail and accuracy Good numerical and commercial awareness Comfortable handling calls from initial query through to closing a sale Well organised with strong time management skills Team player who thrives in a small, collaborative environment Desirable Experience with CRM systems, including Microsoft Dynamics 365 Proficiency in Microsoft Office (Excel, Outlook, Teams) Knowledge of the fuel industry or logistics environment Full UK driving licence BENEFITS As part of The Billington Group we offer a wide range of employee benefits including: An attractive salary package. Annual salary reviews in September each year. A minimum of 25 days annual leave. Opportunity to work for a well-established family-owned business with ambitions for growth and innovation. Your Health Health Assured : Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice. Sick pay : Generous company sick pay entitlement. Health Cash Plan : A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more. Your Lifestyle Staff Discount : Colleagues are eligible for a generous staff discount on selected products at our Country Stores. Cycle to work scheme : A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment. Flexible life assurance and critical illness cover : Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates. My Savings Hub : Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays. Salary finance benefits : Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education. Your Future Pension : Enrolment into the Company pension scheme after 3 months of employment. Training & Development : Role specific training and ongoing training and development opportunities identified through our annual appraisal process. ABOUT US Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions. Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.