Would you like the opportunity to work with some of the world’s largest brands?
DCS Group is the UK’s leading Distributor, Manufacturer and Exporter of Health Beauty and Household products. As the uniquely appointed representatives for Proctor & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson to name a few, DCS has unrivalled multi-channel insight and category expertise. Our latest exciting plans to develop and grow our new Food distribution business has seen major brands such as Whitworths and Danone joining forces with DCS.
DCS Group is passionate and proud about all that we do, the customers we serve and our people. Operating out of two amazing sites, we have the 26-acre Banbury Head Office and warehousing facilities as well as our new state of the art Health and Beauty manufacturing facility occupying 100,000 sq. ft based in Redditch.
As a family-owned business, we are very proud of our ethos, our people and 30 years of successive growth. We offer a very special opportunity of being able to join a welcoming, dynamic, fun place to work, and to work directly with the world’s biggest FMCG power brands.
We are currently looking to recruit a reliable and experienced Customer Account Executive - Coty to join us, 12 month maternity cover, working 40 hours per week, with 3 days in the office and 2 days from home
As a Customer Account Executive for Coty, you will play a pivotal role in overseeing and managing direct pharmacy orders across the Coty Beauty range. Your primary focus will be to support both the Commercial and Sales teams, ensuring efficient order intake processes and delivering exceptional service to our customers.
What we are looking for in our ideal Customer Account Executive - Coty:
* Oversee the intake of orders from both Pharmacy Wholesalers and Direct Pharmacy orders.
* Collaborate with cross-functional teams to ensure lead times are met and key performance indicators (KPIs) are achieved.
* Daily review of Live Order Reports to proactively identify and resolve any issues.
* Resolve customer service queries and issues promptly and efficiently, including obtaining Proof of Delivery (PODs) upon request.
* Set up all new product lines in the ERP system.
* Maintain and update content on the Coty Staff Shop Web Shop.
* Develop strong professional relationships with the Coty Account Manager and Commercial Manager.
* Assist the Commercial Manager with any admin-related tasks related to the Coty business and our external Field Sales Team.
* Oversee the Coty Pharmacy promotional plan and its execution.
* Coordinate with Point of Sale suppliers for timely delivery and management of POS materials.
* Generate customer reports tailored to their specific requirements.
* Process Uplift/Return requests, ensuring compliance with approval processes.
* Support team members in their absence by actioning their work.
* Ensure compliance with Good Distribution Practice of medicinal products for activities relating to medicine and medical devices.
Core benefits of working for DCS Group:
As a family business, we place a great deal of importance on the well-being and happiness of our staff and the benefits they can enjoy.
* Life Cover
* Pension
* Medical Cash Plan
* Cycle to Work Scheme
* Social Events
Join Our Team: If you're ready to take on an exciting challenge and play a vital role in supporting the success of Coty and our valued customers, apply now to join our dynamic team at DCS Group. We offer a supportive work environment, opportunities for professional growth, and competitive benefits.
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