Job Description
The Company
Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer.
The Role
* The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers.
* Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.
* Providing service/support on all quality related aspects to the Customer and other interested parties.
* Quality interface to customer, overseeing a high volume of engineering changes.
* Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
* Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions.
* Involvement in the NPI process verifying specific customer requirements. Conducting FAIs.
* Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
* Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.
* Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
* Analysing interested parties KPIs and other available data/metrics to identify improvement areas.
* Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.
* Presenting quality metrics at regular business review meetings.
* Respond to supplier quality issues on material.
* Maintaining compliance to accreditations and approvals.
* Any other reasonable duties as required.
The Person
* HND Electronics qualification.
* Strong interpersonal skills, personable, team player and focused.
* Application of quality management systems.
* Experience of Internal Auditing ISO9001.
* Working knowledge of IPC-610.
* Worked within a volume electronics manufacturing environment.
* Computer literate: Microsoft programs.
* High-level of data analytic work.
* Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis
* Commercial awareness.
* Highly developed communication skills at all levels.
The Benefits
* You will be working for a well-established growing employer.
* An excellent salary.
* A good pension scheme.
* A company experiencing continued growth, expansion and investment.
* The company are fully compliant with the latest health and safety requirements for current safe working practices.
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