We are currently seeking an experienced, results-focused Key Account Manager to join our thriving team based in Lancashire. Hours of Work: Full time Location: Hybrid, minimum 2 days per week on site in BB18 You must have the right to work in the UK to be considered this role. Key Account Manager Duties: The main focus of the role is to manage and grow key accounts, primarily in the ‘Big Tobacco’ space by building strong relationships and acting as the primary interface between clients and operations. Ensuring technical credibility, exceptional services and strategic account development, this role requires an experienced Key Account Manager able to quickly build rapport, identify opportunities and increase market share through proactive engagement and delivery. Key Account Manager Responsibilities / Objectives Identify opportunities to expand key account values through cross-selling, up-selling and early involvement in R&D planning. Network extensively within key account organisations, building relationships with multiple stakeholders understanding their challenges and opportunities. Oversight of the delivery of key account projects, specifically focused on ensuring client satisfaction and communication. Develop tailored account plans to meet key account clients needs and business goals. Hold informed technical discussions with key account clients, translating requirements into actionable briefs for operations.Key Account Manager Requirements: Proven experience in Account Management or Business Development within laboratory services, CRO, or similar regulated environments. Results-driven with a persuasive and confident approach, demonstrating persistence and adaptability. Strong technical understanding of analytical testing, regulatory frameworks (e.g., GxP), and method development. Excellent communication skills with the ability to manage stakeholders at all levels and explain complex concepts effectively. A full driver’s licence is essential to meet the demands of the role, including client visits and industry events.Key Account Manager Benefits: Competitive salary ranging from £60,000 to £70,000 per annum, with uncapped commission (OTE £80k). 25 days of holiday plus public holidays, with optional Broughton Day off every 2 or 3 weeks (terms apply). Performance-based bonuses awarded quarterly and annually. Company car allowance of £5,000 per annum. Auto-enrolment pension scheme and healthcare Cashplan to support your wellbeing.Meet the Organisation: Broughton is committed to improving public health and well-being through innovative scientific solutions. As a global contract research organisation, we partner with industry leaders across Pharmaceutical, Healthcare, and Lifestyle sectors. Our dedicated team of scientists and regulatory experts work tirelessly to bring products to market safely and efficiently, making a real difference worldwide. If you believe you are the perfect fit for the Key Account Manager role and want to join a forward-thinking organisation making a positive impact, don’t wait! Apply now to become a vital part of our success story and take your career to exciting new heights