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Location:
hemel hempstead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Location: High Holborn, London (with regular travel across London)
We’re looking for a talented Account Manager to join our Dual Management team at Abbatt, covering a 12-month maternity leave.
This role is ideal for someone with Area Manager experience in retail or hospitality, especially if you're skilled at managing multiple sites, leading teams with energy and empathy, and providing excellent service to clients and internal teams.
About the Role
As part of our Dual Management division, which provides outsourced staffing solutions for property managers, you will manage on-site staff across various residential buildings in London. Your responsibilities include recruitment, onboarding, support, employee relations, and client satisfaction.
You will be based in our High Holborn office but will regularly visit sites to support staff and meet clients. This is a people-focused role combining HR, operations, account management, and client services.
What You’ll Be Doing
Staff & Site Management
* Oversee staffing at multiple residential properties
* Conduct site visits to support staff and maintain morale
* Lead recruitment, training, and appraisals
* Manage employee relations and retention strategies
* Ensure Health & Safety compliance
Client Relationship Management
* Serve as the primary contact for your client portfolio
* Attend review meetings and prepare performance reports
* Resolve service issues promptly and implement improvements
Operational & Project Support
* Implement and manage staffing contracts
* Manage rotas and ensure site coverage, especially during peak times
* Collaborate with recruitment teams to source talent
* Support temporary staffing needs
* Assist with Payroll and Invoicing
Business Development & Representation
* Represent Abbatt at networking and client events
* Promote our Dual Management services
What We’re Looking For
* Experience managing multiple sites, preferably in retail or hospitality
* A relationship-builder passionate about service excellence
* Ability to work independently and manage your schedule
* Some knowledge of HR processes, employee relations, or Health & Safety (training provided)
* Organized, confident, and a strong communicator
* Familiarity with scheduling or HR software is a plus
What You’ll Get in Return
* 25 days annual leave, plus birthdays off and bank holidays
* Season ticket loan
* Gym membership contributions
* Social events, team drinks, and company parties
* A supportive team culture
Interested?
If you’re a people-oriented leader eager to make a difference in a dynamic, rewarding role, we’d love to hear from you. This is a 12-month maternity cover, with potential for permanent opportunities. Salary is negotiable.
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