Service Manager - The Orchard, Crowthorne
Salary: £37,301.45 – £41,446 per annum
Hours: 37.5 hours per week
Contract: Permanent
Working Pattern: Core hours 8am–4pm Monday to Friday (with flexibility across 7 days)
About the Role
We’re looking for a confident and experienced Service Manager to lead Orchard, a busy and vibrant residential home for adults with neurodevelopmental disabilities, based in Ravenswood Village.
This is an opportunity to support and lead a well-established team, ensuring high standards of person-centred care, smooth daily operations, and strong relationships with families, professionals, and external partners.
About Norwood
Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.
At Norwood, you’ll make a real difference every day. You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
About Orchard
Orchard supports ten adults aged 20s to 70s, with a layout that includes seven bedrooms and two self-contained flats. The home supports people with moderate to severe neurodevelopmental disabilities, including autism, epilepsy, and mental health needs.
Residents are supported through 1:1 and 2:1 care, and communication methods are adapted to each individual. The aim is always to promote dignity, stability, and quality of life.
Shifts follow a 24-hour model, and the on-call rota is village-wide, meaning participation is infrequent (typically twice per year), giving you more focus for leadership on-site.
Your Day-to-Day
* Lead the team to deliver high-quality, person-led care
* Oversee rota planning, audits, safeguarding, and team supervision
* Build strong partnerships with families and external professionals
* Ensure care delivery aligns with CQC standards and Norwood’s values
* Support the Deputy and work closely with the wider leadership team
* Contribute to policy and service improvement
Experience, Qualifications & Training
Essential:
* NVQ Level 4 in Health & Social Care and working towards Level 5 (or willing to undertake)
* Previous experience in residential/supported living services
* Experience supervising teams and supporting adults with complex needs
* Strong communication and leadership skills
* Willingness to complete the Skills for Care Induction
Note: CQC registration is essential for this post. The successful candidate will be the registered manager.
Reward & Benefits
* Fully paid induction and ongoing training
* 25 days annual leave + 8 Bank Holidays (FTE)
* Workplace pension scheme
* NVQ Levels 2–5 Health & Social Care qualifications
* Clear career progression pathway
* Employee Assistance Programme
* £300 refer-a-friend bonus
* Free eye test and eyewear allowance
* Blue Light Card discount scheme access
* Cycle to work scheme
* Supportive and inclusive leadership
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