You’ll play a key role in providing day-to-day technical assistance, maintaining hardware and software systems, and ensuring smooth IT operations across the organisation.
Responsibilities
* Provide first and second line IT support to end users, diagnosing and resolving hardware, software, and network issues in a timely manner.
* Set up, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
* Manage user accounts, permissions, and access rights within Active Directory and other systems.
* Perform routine maintenance tasks, including system updates, patching, backups, and antivirus management.
* Maintain accurate records of IT assets, support tickets, and documentation of procedures and solutions.
Qualifications
* Proven experience in an IT support or IT Technician role.
* Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
* Hands‑on experience with hardware troubleshooting, including desktops, laptops, and peripherals.
* Ability to explain technical concepts to non-technical staff.
* Excellent verbal and written communication skills.
* Ability to prioritise workload and manage multiple support requests effectively.
It would be great if you had:
* CompTIA A+ / ITIL Foundation or similar certification.
* Experience with networking fundamentals, including TCP/IP, DNS, and DHCP.
* Familiarity with cloud platforms such as Azure or AWS.
* Evidence of continuing professional development.
If you are passionate about providing excellent IT support, enjoy problem-solving, and want to be part of a collaborative team, we invite you to apply for this exciting opportunity. Join us and help keep our technology running smoothly while making a meaningful impact on our organisation.
H Tempest Ltd is the nations largest school photography company with over 500 employees. Our Head Office and Laboratory is based in St Ives, Cornwall and our Photographers are resident throughout the UK. We take photographs of children at playgroups and nurseries, primary and secondary schools and graduates at universities and colleges as well as the Armed Forces and Corporate Photography. We are committed to making sure that H Tempest remains the best in the business and a great place to work. Our staff are the most important asset and therefore we will continue to invest in you!
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