WHO WE ARE
We are DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first class customer service to help manage and grow businesses or consumer savings.
OUR BEST IS YOUR BEST
At DF Capital, we offer a thriving workplace with an inclusive, sustainable, and progressive environment. We hold our team to high expectations, and to ensure success for all, we follow the DF Capital Way—a unique approach that defines our commitment to excellence and collaboration.
We’ll take you on an exciting journey to build a bank that's not just about financial transactions, but cares about investing in the futures of our customers, colleagues, communities, and the planet.
WHAT WE’RE LOOKING FOR
We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences and want to be part of building a winning and positive culture, then we want to hear from you.
Requirements
ROLE OVERVIEW
As a member of the commercial team, you will play a key role in providing dealers with inventory finance facilities that supports their working capital needs. Reporting directly into the Head of Client Management, you will be responsible for a portfolio of commercial clients/dealers within one of our chosen industries. You will be responsible for ensuring these facilities run smoothly, and work within the DFC credit policy. You are will be the daily contact for your clients and be responsible for monitoring and following up payment performance, utilisation and audit results.
You must demonstrate several core skills when working at pace - ability to work autonomously, an ability to communicate with a variety of stakeholders at all levels, good facilitation skills, have a competent understanding of client management methods and practices, and a strong attention to detail, with proven skills in prioritisation and organisational skills.
You’ll appreciate that building support with stakeholders across the bank and working collaboratively defines commercial success. You will have experience of setting clear goals and objectives, deploying an appropriate review rhythm and proven techniques to coach, develop and support your team. You’ll be commercially sound and adept at balancing risks and rewards. Recognised as a builder of deep client relationships, you’ll have strong negotiation skills and be highly proficient in explaining the benefits of DF Capital’s product offering and how it can help its customers. You think outside of the box and feel comfortable building solutions tailored to customers’ individual needs. Your experience in commercial lending will be a core strength, highly capable of pulling together credit submissions and working with credit teams to construct appropriate terms of business.
You will be a team-player who seeks out support from others across the commercial team, acknowledging the need for consistency in product offering across the firm, the on-going training and development of the wider commercial team, the need for continuous improvement and drive to deliver best in class service to our customers.
Working in a fast-paced environment will excite you. You will be a confident communicator, who gets to the nub of an issue, confident in speaking to a variety of stakeholders at all levels of an organisation.
THE ROLE, RESPONSIBILITIES AND DUTIES:
You will be responsible for:
* Being their first point of contact for your industry sector’s dealer network. Guiding active clients on how their facilities work and what we can offer them in terms of support and information.
* Proactively engaging with our customers to ensure full understanding of suite of products available (e.g. brands), as well as Unit Stocking / DF Choice.
* Collaborating with Commercial function, to ensure maximising Share of Wallet where possible with customers, whilst within risk appetite.
* Supporting the Industry Leaders in the activation of prospect customers and facilitating conversion with the field team.
* Building strong relationships with clients across industries with varying requirements and understanding their faculties in depth. Knowing their individual needs/expectations.
* Building positive relationships within your portfolio of clients while you are monitoring day to day client activity and ensuring they are operating within agreed terms of the facilities.
* Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy.
* Ensuring utilisation of agreed facilities by maximising opportunities in line with risk and business monitoring.
* Ongoing verification of customer debt and liaising with manufacturer partners to ensure underlying security is always maintained.
* Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives.
ROLE REQUIREMENTS
* Customer Service Excellence
* Ability to organise and work independently
* Able to show initiative with customers and partners
* Exceptionally self-motivated and directed
* Instinctively curious
* Ability to set and manage priorities judiciously
* Excellent written and oral communication skills
* Superior problem-solving abilities
* Exceptional service orientation
* Ability to operate and help motivate in a team-oriented, collaborative environment
* Strong attention to detail.
* Strong communication skills, both written and verbal
OUR IDEAL CANDIDATE
* Exceptionally self-motivated and directed
* Ability to set and manage priorities
* Great problem-solving abilities
* Exceptional service focus
* Strong attention to detail
* Strong communication skills, both written and verbal
Benefits
* Private medical insurance for you and your partner/spouse
* 10% Employer pension contribution
* 30-day annual leave entitlement plus Bank/Public Holidays
* Free Gym Membership
* Discretionary annual bonus
* Discretionary share awards
* Life Assurance
* Income Protection
* Save As You Earn company share acquisition scheme
* Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
* 4 days paid Volunteering leave to support our local communities
* Vibrant office location in lively city centre.