Summary
We are seeking a proactive and customer-focused Contracts Manager to manage and grow our software and hardware service contract portfolio across the UK and Ireland. This newly created role offers an excellent opportunity to develop expertise in contract renewals, customer engagement, and aftermarket services within an established customer base.
Job Responsibilities
* Manage a portfolio of software support and hardware service contracts across the UK and Ireland
* Lead contract renewals, including transitioning customers from warranty to service agreements
* Re-engage lapsed customers and recover previously lost contracts
* Prepare and manage customer proposals, quotations, and contract documentation
* Manage the renewal sales cycle using Salesforce CRM, both proactively and reactively
* Maintain accurate pipeline management and forecasting
Qualifications
* 2–3 years of experience in service or contract sales, ideally involving capital equipment
* Strong customer-oriented approach with high attention to detail
* Proactive mindset with excellent organisational and prioritisation skills
* Experience with CRM systems such as Salesforce (ServiceMax is an advantage)
* Confident communication skills across phone, email, and virtual platforms
* Ability to manage a defined customer portfolio independently
We Offer
* Remote working model within the UK ideally Midlands area
* Newly created role with clear opportunities for growth and development
* Established customer network – no cold calling or lead generation required
* On-the-job training, including onboarding in Telford and online learning
* Supportive team environment with collaboration and shared coverage
* Remote working model within the UK ideally Midlands area
* Newly created role with clear opportunities for growth and development
* Established customer network – no cold calling or lead generation required
* On-the-job training, including onboarding in Telford and online learning
* Supportive team environment with collaboration and shared coverage