Voco St David's Cardiff have a fantastic opportunity for a Reception Team Leader to join our Cardiff Bay 5-star hotel! You will earn £14.00 per hour, which is equal to £29,120.00 salary. At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike. Check out our Instagram page to have a look at voco St.David’s! The Reception Team Leader plays a crucial role in ensuring that all guests and visitors have a positive and memorable experience from the moment they enter our premises. This position is ideal for someone who is passionate about customer service, enjoys interacting with people, and has a keen eye for detail. As a Reception Team Leader, you will: Be the warm welcome that kicks off a memorable guest experience, setting the tone for their stay & provide directions to rooms for arriving guests, ensuring they reach their accommodations smoothly. Be offering a consistent and exceptional experience for all guests. Be a trusted contact for guests, assisting them with anything from bill issues to local knowledge, and involve management when necessary for problem handling to ensure suitable service recovery. You will communicate and interact with guests in the lobby, inquire about their stay, and take note of any feedback to record their comments and requests to enhance future stays. Assist Guest Services by handling guest luggage during arrivals and departures, arranging taxis, and coordinating courier services to meet guest needs. To succeed as a Reception Team Leader, you will need: Experience in a front desk team leader role or a minimum of 1 years’ experience in a front desk or guest service position in a hotel environment Excellent communication skills, and a positive and friendly personality Experience in handling guest complaints and queries Our Reception Team Leader enjoys a range of benefits including: Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Meals whilst on duty 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) We provide every employee company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores – all the way from retail to cinema Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme! If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Reception Team Leader ! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.