Meridian Business Support are currently recruiting for aCustomer Service Representativefor their client based in Meir Park Stoke on Trent.
This is a hybrid role and employees will be expected to work and travel (when required) from/to both the Stoke and Burntwood site.
The ideal candidate will add value to the orders from all customers by providing an enhanced and superior level of customer service to both internal and external stakeholders.
Working within internal sales/ commercial team to further develop the profitable sales of Stoke and Gradient solutions and products to defined customer trade sectors including Roofing & Cladding Contractors, Distributors & Merchants, System manufacturers and the Specification market.
KEY ACCOUNTABILITIES:
Main point of contact for incoming Customer emails & requests - acting as a filter for customers requests around pricing, service & complaints where appropriate, with support from the management teams acting on the same day so that customer receives what they require
To provide customer quotations including the preparation of quotes for bespoke products with support from the commercial team as required
To call customers on a routine basis with offers and customer care
Timely processing of PODs, invoice requests and complaints including follow up
Continuous improvement of all sales processes and procedures
Organis...