Job Description
Account & Customer Relationship Manager – Managed Services
Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE
Location: Wiltshire hybrid with regular travel
Department: Service Management – Sales
Reporting to: Head of Managed Services
Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the work this role will only allow UK British nationals to apply.
NexGen Associates are working with an IT Defence Consultancy who have a managed services department. They are looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes.
Key responsibilities:
1. Customer relationship management
2. Be the primary point of contact for assigned customers
3. Develop a clear understanding of customer needs, objectives and IT requirements
4. Run regular service reviews and business relation...