Senior Administrator
£32,000 per annum
Chelmsford, Essex
Monday to Friday, 8am - 5pm
Are you an experienced Administrator with a knack for service coordination and contract management? We're working with a well-established client in Chelmsford who is looking to appoint a Senior Administrator to oversee the smooth running of their busy repairs and service contract department.
This is a pivotal role where you'll be the go‑to person for customers needing equipment servicing and contract support. You'll ensure operations run seamlessly, delivering a professional and customer‑focused experience every step of the way.
Duties:
* Coordinate repairs, including booking equipment in, arranging collections/returns, and liaising with engineers and customers throughout the repair process.
* Manage and administer maintenance contracts, including renewals, amendments, and updates.
* Negotiate service maintenance contracts.
* Prepare, issue, and track contract renewal quotations and service documentation.
* Maintain accurate and up‑to‑date records in the CRM and service management systems.
* Provide excellent customer service, handling calls and emails professionally and promptly.
* Support the service and contracts team with general administration, scheduling, and documentation.
* Assist in preparing management reports and service performance data as required.
* Liaise with suppliers and internal departments to ensure efficient coordination of services.
* Ensure all customer interactions and contract activities are compliant with company policies and procedures.
What We're Looking For:
* Solid administrative experience in a similar office‑based role.
* Proven ability to negotiate service contracts.
* Background in contracts administration or service coordination.
Personal Attributes:
* Professional and customer focused.
* Reliable, methodical, and takes ownership of responsibilities.
* Thrives in a fast‑paced, service‑led environment.
* Positive team player with a can‑do attitude.
Benefits:
* 20 days holiday plus bank holidays & 3 additional days over Christmas.
* Annual leave increases with length of service.
* Birthday off – extra to your holiday entitlement.
* Company pension scheme.
* Free on‑site parking.
* Ongoing training and career development.
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