Overview
Customer Service Advisor position at Millbrook Healthcare, Wallasey Community Equipment Service Centre. Fixed term for 11 months to cover maternity leave. You will handle calls from service users, family members and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment. You’ll join an engaged team in a company committed to reward and recognition for a job well done.
Millbrook Healthcare works in partnership with the NHS to supply equipment and aids to support people in their day-to-day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
The Role
* Assist and manage incoming calls, answering queries in a timely and professional manner
* Coordinate orders to be delivered, installed and collected by our Driver Technicians
* Perform order analysis by checking and identifying any errors on online orders
* Invoicing and entry of orders via the online system
* General administration that supports daily activities and duties
What are we looking for?
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone-based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft Office programmes and the ability to learn new systems
What can we offer you?
* An annual salary of £26,263.98
* 40 hours per week, Monday to Friday, 08:30 – 17:00
* 25 days holiday (plus bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
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