THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our Business Manager, you play a critical role in leading the Gucci team to deliver sales targets, elevate customer experience, and uphold the highest retail excellence standards. You will ensure strong team performance, exceptional artistry, and perfect execution of Coty guidelines.
You will be reporting to the Area Manager, and you will manage:
1 - Sales & Business Performance
1. Drive daily, weekly, and monthly sales targets.
2. Coach, motivate, and empower the team to exceed KPIs.
3. Monitor performance, report insights, and ensure commercial awareness.
4. Build relationships with customers to influence, sell, and upsell.
5. Maintain full understanding of Coty business performance and competitor activity.
2 - People Leadership & Brand Ambassadorship
6. Lead by example and uphold Gucci luxury standards.
7. Manage, mentor and develop the Assistant Business Manager and two Brand Ambassadors.
8. Ensure grooming, uniform, and artistry excellence across the team.
9. Create a positive, inclusive, and ambitious team environment.
10. Champion Coty values and protect brand equity at all times.
3 - Operational & Visual Excellence
11. Ensure flawless execution of VM guidelines.
12. Use iPad tools for communication, reporting and compliance.
13. Maintain perfect counter hygiene and stock presentation.
14. Partner with Retail Management, Visual Merchandising, Education, and NAM teams.
15. Ensure all Coty operational processes are delivered consistently.
YOU ARE A COTY FIT
As an experienced beauty leader with a passion for luxury retail, you thrive in a fast‑paced and diverse environment. You are a confident people manager, a strong communicator, and a role model who brings positive energy and high standards every day.
You bring:
16. Experience managing a team within the beauty industry
17. Strong sales background with proven target achievement
18. Makeup artistry skills (with fragrance experience preferred)
19. Ability to build strong relationships with Store Management and Area Manager
20. Excellent coaching and leadership capabilities
21. High attention to detail and luxury brand standards
22. Customer‑centric mindset with strong selling skills
23. Confidence in using digital tools (iPad, reporting systems)
Are you ready to support and shape the future of beauty?
WHAT WE OFFER
This is a unique opportunity to lead a luxury retail team in one of the UK’s most prestigious locations. You’ll work in a diverse, supportive environment with passionate beauty experts who love what they do.
Coty’s global omni‑working policy provides the option to work up to 50% of your month remotely (where applicable to role).
We believe flexibility empowers people to perform at their best.
Benefits include:
24. Access to My Coty Shop with fantastic discounts
25. 8% employer pension contribution
26. Generous family and wellbeing policies
27. A day off on your birthday