Role: Service Desk Advisor
Location: Welwyn Garden City
Hours: Monday to Friday, 37.5 hours, fully office based
Salary: £24,000 + bonus between £2,000 - £2,500 per year
An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.
Responsibilities
* Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
* Logging all queries presented ensuring detailed and accurate in our CRM database.
* Diagnosing and taking ownership of faults.
* Providing progress updates to key stake holders at project milestones.
* Providing out of hours support on a rotational basis
* Occasional site visits to assist with installations and diagnosing faults.
* Compiling bespoke data reports on customer's consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
* Raising ad-hoc invoices for department purchases working closely with our finance team.
* Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
* Analysis on current consumption against our recommended rates.
* Creating contracts and comparing invoices are correct to completed contracts.
* Providing telephone and email support to customers.
What we would like from you
* Previous experience within Customer Service role / environment
* Strong attention to detail
* Excellent telephone skills
* Able to multi-task
* Tenacious in achieving problem resolution and customer satisfaction
* Good level of numeracy
If you are interested in this role, please apply below with your most recent CV.
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