CUSTOMER SERVICE
PRESTON BROOK (RUNCORN)
£22,000 - £23,000
Our client is a well-established family run business based on the outskirts of Runcorn, are looking for a Customer Service staff to join their rapidly expanding team on a full time, permanent basis.
Job Description
* Handing various inbound calls from customers
* Raising new work orders and amending existing orders
* Handling incoming queries using a ticket system
* Determining and diagnosing faults
* Allocating engineers to attend jobs
* Ensuring customers issues are resolved within the right SLA timescale
* Ensuring job details are recorded accurately
* Keeping customers informed with outstanding repairs
* Recording any communication with customers on file
* Managing all notes effectively including unscheduled tasks
* Liaising daily with engineers to support them efficiently with job completion
* Closing jobs accurately on the system
* Liaising with other departments within the business
The Successful Candidate
* Previous experience within a Customer Service role
* Pervious experience handling inbound calls is essential
* Experienced within data entry and general administration tasks
* Computer literate
* Excellent communication skills both written and verbally
* Good time management and punctuality
* Experience handling complaints
What’s On Offer
* Salary: £22,000 - £23,000 DOE
* Hours: Shift Pattern 7am – 6pm on a rota basis (40 Hours) / occasional Saturday shift of 8am – 12pm
* 20 days + BH
* Company pension scheme
* Free Parking
* Relaxed working environment
Interested in hearing more? Please call Lily on 01270 589 943 or email your CV to
INDCOM
#J-18808-Ljbffr