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About Fleet Alliance
As part of Global Vehicle Group (GVG) the UK's largest and most diverse B2B leasing broker, Fleet Alliance is a multi‑award‑winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market‑leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilise our cloud‑based fleet management suite e‑Fleet and our award‑winning smartphone app e‑Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award‑winning customer service. We're also really nice people!
The Role
To provide excellent customer service and manage all calls to the business, supporting customers and directing them to the correct team. Working alongside the Reception Team, providing support to the Operations Team and the wider business.
What Will I Be Doing
* Promptly and professionally managing all telephone calls and relaying messages accurately
* Effectively managing customers' time expectations on requests and queries
* Delivering strong customer service to customers, ensuring any issues are dealt with effectively
* Managing multiple mailboxes
* Making sure notes on order enquiries are documented using the Concilium system
* Dealing with day‑to‑day enquiries from drivers over phone and email
* Providing additional administrative support where needed, including liaising with dealers to obtain delivery paperwork, managing fines, fuel cards & ad‑hoc paperwork
* Covering reception duties during periods of absence
* Completing daily reception checklist
* Maintaining the presentation of a professional office
* Preparing and processing outgoing mail
* Contacting drivers to ensure they are happy with their newly delivered vehicle
* Key holder and required to open the office every second Friday
What Will I Need To Succeed
* Excellent written and verbal communication skills
* Abilityойти to problem‑solve
* A good understanding ofaddons delivering excellent customer service
* Proficient with Microsoft packages, particularly Excel, Word and Outlook
* Attention to detail
* Ability to demonstrate a strong knowledge of customer needs, empathy and willingness to go above and beyond
* Complaints handling experience
* Excellent organisational and planning skills
Why you will love working with us
Fleet Alliance is based in SkyPark, Glasgow, boasting stunning panoramas and a lively collaborative culture. We are a UK Great Place to Work for 14 consecutive years, listed in the top 100 Best Workplaces for Women, and a Best Workplace in Financial Services. We offer flexible working hours and a hybrid option of 2 days working from home and 3 in the office, helping achieve a better life balance.
We Offer An Industry‑leading Personal Benefits Package Which Includes
* 35 days holiday plus dérou 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
* Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
* Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance
Referrals increase your chances of interviewing at Fleet Alliance by 2x.
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industries: Administrative and Support Services
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