Job Description
Customer Account Executive
Are you an ambitious sales professional with a passion for building lasting customer relationships and are you keen to build a career in the refrigeration sector?
Our client is a world leader in climate control solutions, seeking a Customer Account Executive to join their Southampton team.
This role sits at the heart of service revenue generation. As a Customer Account Executive, you will qualify and convert remedial service leads, manage customer inquiries and guide clients through the sales process. You'll collaborate with fulfilment teams, maintain accurate sales pipelines and provide front-line technical support, helping customers find solutions to their temperature control challenges.
Responsibilities:
* Qualify and convert inbound service leads into sales opportunities.
* Manage the complete sales cycle from initial inquiry through negotiation, quoting and follow-up.
* Process customer orders and collaborate with fulfilment teams to ensure delivery.
* Maintain an accurate and up-to-date sales pipeline using CRM systems.
* Produce professional sales quotes and prepare regular sales forecasts.
* Negotiate with suppliers and manage commercial discussions.
* Provide technical support and guidance to customers on refrigeration solutions.
* Raise and develop leads for new service contracts across business units.
* Build and maintain strong customer relationships through regular communication.
* Ensure compliance with internal controls, quality and health and safety initiatives.
Who They’re Looking For:
* Strong people skills and excellent written and verbal communication abilities.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
* Experience with CRM systems or willingness to develop this skill quickly.
* Background in B2B sales, business development or engineering (advantageous).
* Genuine desire to learn industrial refrigeration and temperature control systems.
* Ability to provide technical support and identify customer opportunities.
* Collaborative approach to teamwork and cross-functional problem solving.
Benefits:
* Lucrative bonus scheme
* 25 days holiday + bank holidays, with the option to buy more
* Strong opportunities for career development
* Private medical cover
* Life insurance
* Enhanced pension scheme
Ready to become the trusted advisor your clients rely on? If you have a talent for building strong customer relationships and looking for a role where you can make a tangible impact, we would love to hear from you. Apply now.