Responsibilities
* Assist in providing an efficient, effective and comprehensive administrative support service for all clinical teams with Specialist Services and Health Centres managed by the Specialist Services Administration Teams at the University Hospital of Hartlepool.
* Provide effective and efficient use and coordination of Patient Record Systems such as SystmOne, Trakcare, ICE, Choose & Book, Winscribe and other clinical systems across services to support the smooth running of clinical services and respond to ever‑changing needs.
* Maintain up‑to‑date and accurate records in all patient record systems.
* Deal with both straightforward and complex enquiries from a range of sources to provide a high‑quality customer‑care first point of contact service.
* Provide general non‑clinical advice and support on advice and guidance phone lines.
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
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